Frequently Asked Questions

Welcome to our FAQ page, your go-to resource for answers to common queries about our chauffeur services. From booking details to safety measures, find quick answers organised into easy-to-navigate categories. If you have additional questions, just contact us on the phone or Whatsapp. Your comfort and satisfaction are our top priorities.

What are your payment options?

We accept various payment methods including credit/debit cards, cash, and online payments for your convenience. You can choose the option that works best for you.
Is gratuity included in the fare, or should I tip my chauffeur separately?

Gratuity is not included in the fare, but you can choose to tip your chauffeur for excellent service. Tipping is entirely at your discretion, and any gratuities are greatly appreciated by our hardworking chauffeurs.
Do you offer corporate accounts for frequent business travelers?

Yes, we offer corporate accounts tailored to the needs of frequent business travelers. With a corporate account, you'll enjoy priority booking, streamlined invoicing, and special rates for your corporate transportation needs. Chat with us to find out more!
How do I make an enquiry or booking?

Simply chat with us over the phone or on Whatsapp to make an enquiry or booking. We'll just need some details such as: pick-up and drop-off address travel date and time number of pax any special requirements We can then provide you with the estimated cost for your booking. Your booking is confirmed once a deposit is made. The remaining payment can be made after your trip is completed.
How far in advance do I need to book a chauffeur service?

We recommend booking your chauffeur service at least 24 hours in advance to ensure availability. However, we understand that sometimes plans can change last minute, so feel free to contact us for any urgent requests.
Can I cancel or modify my reservation after booking?

Yes, you can cancel or modify your reservation subject to our cancellation policy. We understand that plans can change, so we offer flexible options for cancellations and modifications. Please refer to our terms and conditions or contact us for more information.
Do you have female drivers or chauffeurs available?

Yes, we have female drivers available. Just request for a female chauffeur when you book with us and we'll gladly cater to your request.
What types of vehicles do you offer for chauffeur services?

We offer a fleet of luxurious Toyota Alphards for all our rides. However, if you have a specific vehicle preference, feel free to contact us and we will do our best to arrange it for you.
Which airports are your chauffeur service available to/from?

We provide airport transfer services to and from all airports in all states of Peninsular Malaysia, Singapore and Thailand. Our chauffeurs will ensure timely pickup and drop-off to make your travel experience seamless.
How many people / luggage can fit in your vehicles?

Our Toyota Alphard can comfortably accommodate up to 6 passengers without luggage. Depending on the size and number of luggage items, the seating capacity may vary. No luggage Up to 6 people. Up to 4 people for maximum comfort. With luggage Up to 5 people with a few luggages (e.g. 3 large suitcases + 1 medium suitcase + 1 small suitcase) Up to 3 people with some luggage (e.g. 3 large suitcases + 3 medium suitcases + 3 small suitcases) Up to 2 persons with a lot of luggage (e.g. 3 large suitcases + 5 medium suitcases + 3 small suitcases) Note: Estimated size for luggages is 30" (large), 26" (medium) and 22" (small)
Are your chauffeur services available 24/7?

Yes, we offer chauffeur services 24 hours a day, 7 days a week for your convenience. Whether you need transportation early in the morning, late at night, or even on holidays, you can rely on us to be there whenever you need us.
What happens if my flight is delayed or arrives early for an airport pickup?

Our chauffeurs monitor flight arrivals in real-time, so they'll be aware of any delays or early arrivals. Rest assured, we'll adjust the pickup time accordingly to ensure that your chauffeur is there to greet you upon your arrival.
Can I make special requests for amenities or specific vehicle preferences?

Absolutely! We strive to accommodate all special requests including preferred amenities and vehicle preferences. Just let us know your requirements, and we'll make the necessary arrangements.
Do you provide chauffeur services for individuals with special mobility needs?

Yes, we offer wheelchair-accessible vehicles and can accommodate individuals with special mobility needs. Please inform us of any specific requirements when making your reservation, so we can ensure a comfortable and accessible experience for you.
Are your chauffeur services available for multi-day trips or overnight stays?

Yes, we offer chauffeur services for multi-day trips and overnight stays, providing you with reliable transportation throughout your journey. Whether you're planning a weekend getaway or an extended vacation, we'll be there to chauffeur you every step of the way.
Can I request additional stops during my chauffeur service?

Absolutely! You can request additional stops during your chauffeur service for errands, meetings, or any other purposes. Just let your chauffeur know your itinerary, and they'll accommodate your requests to ensure a smooth and efficient journey.
Can I request a child car seat for my chauffeur service?

Yes, we offer child car seats upon request to ensure the safety and comfort of your little ones during the journey. Please let us know the age and weight of your child when making your reservation, so we can provide the appropriate car seat.